Helpful Links

Local MRA link

Texas Government Portal link

Texas Department of Aging and Disability Services (DADS) link

Community Resource Coordination Group for the county in which the applicant’s parent or guardian lives link

Early Childhood Intervention programs in your area for children under three years of age link or call 1-800-628-5115

Adult Protective Services link

Consumer Rights link

Poison Control link

FAQ's

1. What is your organization's Mission Statement or Philosophy?Answer

2. Why did you or your organization decide to serve individuals with Mental Retardation / Developmental Disabilities?Answer

3. How long have you and/or your organization been serving persons with Mental Retardation / Developmental Disabilities?Answer

4. How many consumers does your HCS Program serve, at the present time, and what is your capacity?Answer

5. Do you have a reference list of families that I could talk to, regarding the services your Organization has provided to their family member?Answer

6. What type and/or length of experience do your staff members have serving individuals with Mental retardation; special problems, i.e., MH, PDD, or Autism? Could you provide records of training your staff has received specific to various disabilities and/or conditions?Answer

7. Tell me about the level of training, experience, and necessary credentials, for staff providing services to consumers.Answer

8.Describe ways in which you involve the consumer/guardian/family into the development of the consumer's program. How do you incorporate the families wants, for their family member, when they are different from what the agency wants?Answer

9. Does your agency have more experienced and professional staff who model for new staff or
provide mentoring?
Answer

10. What procedures will staff implement in a crisis situation? Does your agency train staff in PMAB or Non-Violent Crisis Intervention? Explain.Answer

11. How does your agency develop Behavioral Support Plans? Are plans approved by a Behavior
Therapy Committee, Human Rights Committee or by a psychiatrist? If plans are reviewed by a Human Rights Committee, is the Human Rights Committee made up of outside members, professionals, parents and consumers?
Answer

12. What are your policies, regarding visitors?Answer

13. What are your policies, regarding privacy?Answer

14. What type of leisure / recreational activities will be available? Does my family member choose their daily routine?Answer

15. What type of transportation does your company provide? Answer

16. How many vehicles do you have? Is there a vehicle for each home? Answer

17. How do you accommodate non-ambulatory individuals? Answer

18. Do you have staff who speak other languages? If not, will you have an interpreter available? Answer

19. How do you accommodate non-verbal individuals? Is staff trained in sign language, use of picture schedules, picture books, augmentative communication devices, such as The Canon, The Touch Talker or The Liberator? Answer

20. What provision will your company make for my family member to attend the religious services
of their choice?
Answer


21. What is your staff to consumer ratios? Answer

22. What are your emergency back-up procedures, when there is crisis or the home is short staffed? Answer

23. Is the staff available to support my family member in additional activities in the community (i.e. Girl Scouts, religious activities, sports teams, etc.)? Answer

24. How and where will my family member be cared for when he or she is ill? Answer

25. Do you have medical staff on site or on call, for medical issues? Is medical staff willing to practice/rehearse with my family member what to expect, when going to the doctor or hospital? Answer

26. What choices will my family member have concerning day programming, vocational training, supported employment, etc.? Answer

27. Describe how staff, train consumers in daily living skills. Please share with me documentation or
how this is reflected.
Answer

28. What geographical locations do you serve? Answer

29. Will my home be located in close proximity to my school / day program / place of employment? Answer

30. How does your agency build community awareness about persons with disabilities moving into their neighborhood? How does your agency resolve concerns? Answer

31. Describe your complaint process. Answer

32. Do you lease or own your residential homes? Do you have short term or long term leases? Answer

33. What screenings do you require, when staff are hired (drug screen, criminal background check,
abuse/neglect)?
Answer


1. What is your organization's Mission Statement or Philosophy? Back to top
The philosophy of CALAB Inc. revolves around nurturing and training individuals being served in an environment that allows them to make choices, grow in capacities and learn to their fullest potential. We stand on the belief that all individuals are capable of continued learning throughout their lives. We believe in providing a safe environment, but not so restrictive that a person cannot grow and develop in their, own patterns. It is our goal to provide independence in a creative way while complying with all applicable regulatory agencies.

2. Why did you or your organization decide to serve individuals with Mental Retardation / Developmental Disabilities? Back to top
At the time we were not happy with the institutionalization of persons with developmental disabilities. We wanted to play an active role in mainstreaming these individuals into the community.


3. How long have you and/or your organization been serving persons with Mental Retardation / Developmental Disabilities? Back to top
We have several people within our organization from direct care on up through the Board of Directors that have dedicated their lives to working with individuals with Developmental Disabilities. CALAB as a company was started in 1993.

4. How many consumers does your HCS Program serve, at the present time, and what is your capacity? Back to top
Currently we serve over 150 individuals in a variety of residential settings. We provided services in the following areas: Dallas/Ft. Worth, Lubbock and San Antonio

5. Do you have a reference list of families that I could talk to, regarding the services your Organization has provided to their family member? Back to top
Yes, references available upon request

6. What type and/or length of experience do your staff members have serving individuals with
Mental retardation; special problems, i.e., MH, PDD, or Autism? Could you provide records of
training your staff has received specific to various disabilities and/or conditions?
Back to top
CALAB does not blanket train when it comes to specific topics. CALAB tries to customize the training of individual staff members to the consumer(s) they will be working with. We can and have trained in the areas of PMAB, MH, Autism etc. depending on that individual consumer's need. However, ALL of our staff is given the opportunity to be trained in CPR, universal precautions and reporting of abuse and neglect as well as daily living skills and safety.

7. Tell me about the level of training, experience, and necessary credentials, for staff providing services to consumers. Back to top
CALAB does its best to hire the most qualified and caring applicants available. To this extent, we look for individuals with High School Diplomas, GED. If this is not available, then the applicant must complete a competency test prior to interview. We look for previous employment in the field of developmental disabilities and ensure all of our direct providers have the opportunity to be CPR qualified. Each applicant is subject to a criminal history check. Initial, as well as continual training in areas related to their consumer(s) they work with is an important key in providing the best possible serve to those individuals in our program.

8. Describe ways in which you involve the consumer/guardian/family into the development of the consumer's prog ram. How do you incorporate the families wants, for their family member, whenthey are different from what the agency wants? Back to top
CALAB believes this program is meant to supplement the family support system not replace it. To ensure this support, CALAB encourages the Service Coordinator to involve the consumer, their LAR or involved family members throughout every decision made. If there is a disagreement about what the consumer &/or family wants and what CALAB believes is in the best interest of the consumer, the Service Coordinator will have to make a final decision on the matter.

9. Does your agency have more experienced and professional staff who model for new staff or
provide mentoring?
Back to top
After thorough training completed by the professional staff, an employee will be placed with consumer(s), we continually train and update that employee with regards to the consumer(s). We strongly believe that our current employees are vital in training new employees therefore we strive to place new employees with experienced employees for several shifts before allowing them to work independently.

10. What procedures will staff implement in a crisis situation? Does your agency train staff in PMAB or Non-Violent Crisis Intervention? Explain.Back to top
Safety is our number one concern for the individuals in our programs. We offer training in CPR and emergency implementation to each staff memeber. Our motto is better safe than sorry. In any situation, if an employee feels a consumer needs immediate medical attention, they have been instructed to call 911 then after emergency medical personnel have arrived and stabilized the situation, they know to immediately call the on-call pager. The Service Coordinator will then be notified of the situation by the professional staff.
We do not train the staff in PMAB unless the consumer(s) they will be working with pose a need for training. If a consumer has violent tendencies and is on a Behavior Therapy program, the staff is trained in handling the situation as relevant to that consumer. All staff will receive training in Least Restrictive to Most Restrictive methods of redirection.

11. How does your agency develop Behavioral Support Plans? Are plans approved by a Behavior
Therapy Committee, Human Rights Committee or by a psychiatrist?
If plans are reviewed by a Human Rights Committee, is the Human Rights Committee made up of outside members, professionals, parents and consumers? Back to top
The Support Manager will contact the Psychologist to develop a plan including targeted behaviors, guidelines for handling inappropriate behaviors as well as information about dissolving the plan once the behaviors appear under control. If medication is needed, a Psychiatrist will be consulted and be used to monitor the medications. In HCS this can only be done if authorized by the Service Coordinator and information placed on the IPC with directions for follow through on the PDP. There is a principle on intrusive methods if we need to utilize an HRC or SCC for any possible rights restrictions.

12. What are your policies, regarding visitors?Back to top
This is the home of the consumers therefore we welcome visitors! But out of respect for any other consumers who live in the homes, we ask that visitation be kept to normal hours. We will not restrict hours but if it starts infringing on others we may have to regulate visitation.

13. What are your policies, regarding privacy?Back to top
Every individual is granted privacy. We can set up a bedroom with a TV/VCR, cable, phone etc. (at the consumer's expense). The consumer(s) or LAR will only open mail unless otherwise authorized. Staff is trained on privacy issues.

14. What type of leisure / recreational activities will be available? Does my family member choose
their daily routine?
Back to top
We can facilitate most activities the consumer(s) wish to participate in. We will encourage and expose consumers to new activities but ultimately it is the consumer(s)/ LAR(s) choice. The consumer(s)/ LAR(s) are responsible for the expense of the activities. Daily routines are authorized on an IPC and supported by the PDP written by the Service Coordinator.

15. What type of transportation does your company provide? Back to top
We try to assist the consumer with using public transportation however in some areas and at some times, public transportation is not available. Therefore CALAB will assist in finding transportation or will provide the necessary transportation.

16. How many vehicles do you have? Is there a vehicle for each home? Back to top
ALL of our programs have more than enough vehicles to provide services that are needed.

17. How do you accommodate non-ambulatory individuals? Back to top
We try to assist ALL consumer(s) with using public transportation however in some areas and at some times, public transportation is not available. Therefore CALAB will assist in finding transportation or will provide the necessary transportation.

18. Do you have staff who speak other languages? If not, will you have an interpreter available? Back to top
Currently there has not been a need for staff to speak other languages but if it becomes a necessary service CALAB is prepared to accommodate. Sign Language is included in this category.

19. How do you accommodate non-verbal individuals? Is staff trained in sign language, use of picture schedules, picture books, augmentative communication devices, such as The Canon, The Touch Talker or The Liberator? Back to top
Staff is trained based on what a particular consumer uses. We can accommodate any consumer, if given the opportunity. In other regions, some of these devices are already being used.

20. What provision will your company make for my family member to attend the religious services
of their choice?
Back to top
CALAB encourages religious beliefs and we will assist the consumer &/ or family member in making this a part of their lives.


21. What is your staff to consumer ratios? Back to top
Staffing ratios will be met to ensure consumer safety.

22. What are your emergency back-up procedures, when there is crisis or the home is short
staffed?
Back to top
The first step in a crisis situation is to notify any needed medial professional. Once the consumer is in the care of an EMT, the staff will notify the on-call professional, who will in turn notify the Service Coordinator and any involved family member. The most important issue is the safety and well being of a consumer. If staff does not show up the current staff know to call the on-call professional who will attempt to find a replacement.

23. Is the staff available to support my family member in additional activities in the community? (i.e. Girl Scouts, religious activities, sports teams, etc.) Back to top
We do have staff that if scheduled can assist in these activities.

24. How and where will my family member be cared for when he or she is ill? Back to top
Depending on the severity, the consumers will either be cared for in their homes, under the supervision of our nurse or in a hospital.

25. Do you have medical staff on site or on call, for medical issues? Is medical staff willing to practice/rehearse with my family member what to expect, when going to the doctor or hospital? Back to top
Each region has a LVN either part or full time depending on the need and a contracted RN for necessary delegations and input. Yes, the LVN will happily train, inform and assist the families with any questions or concerns they may have.

26. What choices will my family member have concerning day programming, vocational training,
supported employment, etc.?
Back to top
Based on age and level of functioning, the consumer may choose to participate in any number of daily programming. CALAB will assist in making those choices a reality.

27. Describe how staff, train consumers in daily living skills. Please share with me documentation or
how this is reflected.
Back to top
CALAB believes every moment is a trainable moment. To this extent we teach our staff to recognize the opportunity to assist a consumer with learning new things. We ask that the staff allow a consumer to attempt these tasks at their own pace and congratulate the consumers at every attempt and completion of the task.

28. What geographical locations do you serve? Back to top
Lubbock (Lubbock County), Dallas/Ft. Worth (Dallas and Tarrant Counties), San Antonio (Bexar County)

29. Will my home be located in close proximity to my school / day program / place of employment? Back to top
Every attempt will be made to get services as close to your place of residence
as possible however, sometimes that is not an option.

30. How does your agency build community awareness about persons with disabilities moving into
their neighborhood? How does your agency resolve concerns?
Back to top
If there is a neighborhood association we would attend those meetings. In the past, some of our community awareness programs dealt with meeting the neighbors and they would greet the neighbors as they were out doing yard work or garage sales.

31. Describe your complaint process? Back to top
We are aware that from time to time there will be complaints. We try to solve these complaints internally through going to staff supervisors, Support Managers and if need be the Regional Director. We take each complaint seriously and try to come to a resolution that is suitable for all parties involved. HOWEVER, it is CALAB's policy to put the consumer's well being and safety first.

32. Do you lease or own your residential homes? Do you have short term or long term leases? Back to top
OWN

33. What screenings do you require, when staff are hired (drug screen, criminal background check,
abuse/neglect)?
Back to top
We do an extensive criminal history check, we do an MVR (motor vehicle registration) check and we get three non-blood related references from each individual as well as employer references. Also we check the EMR (Employee Misconduct Register).